Below are the answers to the most common questions frequently asked by our customers. If you just want to learn a process, take a look at our User guide.
A. Yes, you can use your ENC SuperSync on computers with different operating systems. You’ll find updates here: www.encsecurity.com/supersync/download
A. ENC SuperSync supports the Windows and Mac operating systems. Those are currently: for Windows PC, Windows 7, Windows 8 and windows 10. For Mac. OS x 10.7 (Lion), 10.8 (Mountain Lion), 10.9 (Mavericks), 10.10 (Yosemite), 10.11 (El Capitan), 10.12 (Sierra), 10.13 (High Sierra) and 10.14 (Mojave). Apple has ceased to support OS X 10.6 (Snow Leopard) and although we continue to support users of that OS x, we cannot guarantee that all problems associated with the use of that version will be resolved.
A. Start the SuperSync program on your licensed device; click on SuperSync=>About on the Menu bar and the version installed on your device will be shown.
A. ENC SuperSync has an auto-update feature that checks for updates when you start the program, and before you login.
A. You do not have to purchase a new license to obtain updates. Your license does not expire when you update your installed versions.
A. Please go to www.encsecurity.com/supersync/download. On the page you will see buttons for Windows, Mac and Linux versions of ENC SuperSync. Click on the button for the version you wish to download and install.
A. It is possible that for some reason the antivirus or security settings of your browser are preventing you from downloading the executable files. You can try adding our website to your list of trusted sites. With Mac machines, often downloads of executable files from unknown sources are blocked automatically in the preferences settings. You’ll find your operating system’s updates here: www.encsecurity.com/supersync/download.
A. With a single license for the full version, however, you are limited to installing and activating the ENC SuperSync on three (3) devices.
A. Please follow these steps:
1. Go to this page: www.encsecurity.com/supersync/download.
2. Click on the BUY IT button and you will be directed to the Checkout page.
3. Complete the order and registration form and make your payment.
4. Download the Windows or Mac installer file here. www.encsecurity.com/supersync/download.
5. When requested by the Install Wizard, copy and paste the 20-digit serial number that we emailed to you, into the box provided.
6. Installation of the software will complete and the program will be launched.
7. Log in using the same password you created on set up of the Trial Version
A. The only limit is the space available on the media that you are syncing the data or files from or towards. You can specify as many Jobs as you like.
A: At the present time, your license is perpetual and does not expire. We plan to change our license to an annual subscription fee model in the near future, however, only licenses bought after that change is implemented will be subject to the annual subscription.
A. A vault is an encrypted folder that is created by ENC SuperSync and can only be viewed and accessed while running ENC SuperSync. A vault is used to hold/organize folders and files that are fully encrypted.
A. You may encounter a problem encrypting files/folders larger than 4GB, due to the limitations imposed by the FAT32 file format inherent in most USB flash drives at the point of manufacture. We are currently working on a technical solution to resolve this hardware limitation.
A. When you use the Synchronization feature on the Menu bar of the program, you are “syncing” an encrypted folder (in a “vault”) with a peer folder at some other location on your computer or network. This is a bidirectional process, and the “target” files to be synced in either
folder are the older versions.
A. Follow these steps to remove a Syncing peer:
1. Select the vault icon or open the vault.
2. Right mouse click on the vault icon or in the open vault. click PROPERTIES=>SYNCHRONIZATION.
3. Click on the peer folder to be removed from the list of sync peers and click the minus key ().
4. On this open window, you can also click on the plus sign (+) to add peer folders.
A: Versioning is an advanced backup feature in ENC SuperSync. To activate Versioning it is necessary to make a first backup of the files in the vault on the flash drive or other external storage device, or the computer. Files in any backed up vault are then available for versioning.
ENC SuperSync offers security, privacy and data management, with the following features and functions:
If you have bought an ENC SuperSync License and need your activation code, enter the email address you used on your order in the box below and we will email it to you